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    Mend Delivery, Returns and Cancellation Policies

    Returns & Exchanges

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    • Can I order now but not have it ship until I move?

      Yes, but if you do not want it to ship right away please email us right after you order at with your order number and when you would like the mattress to ship.  Keep in mind it is very hard to align something to land on an exact date since we use UPS for shipments, however, once you shipment tracking is available you can request an exact date through UPS.

    • If I place my order today, when will I receive my items?

      Mattress production is generally 3-7 business days depending how busy the factory is.  Shipping is typically 3-5 business days.

    • Which courier(s) do you use?

      Mend Mattresses are shipped with UPS.

    • Can I cancel my order?

      If you mattress has not shipped yet or it is still boxed the order can be cancelled.  Once opened we require 30 days before a return can be made.

    • Do I have to pay for my own shipping costs to return products?

      Mend offers free returns.

    • What happens after I have returned my items?

      Once you mattress is either picked up or donated you will be refunded the amount you paid for the mattress.

    • Can I return my items for a refund?

      After 30 days if your mattress is not to your liking you can email to initiate your free return.

    • How can I track my delivery?

      Once you mattress ships (typically after 4-7 business days for production) UPS tracking via email.

    • Between what times will my delivery arrive?

      We ship with UPS, so delivery times would depend on your local driver.  Generally it will come close to the same time your other packages are delivered.  You will receive tracking to track your order once it ships.